Frequently Asked Questions
Are Cuff links sold in pairs or do I need to order 2?
All of our cuff links are sold in pairs, regardless of how the image appears. Our stud sets are sold in sets of 6; two cuff links and four studs. If you require 6 studs, please inquire with customer service and we can let you know which items can be purchased with additional studs. Our cases, tie clips, lapel pins and other accessories are sold individually unless otherwise noted.
How are Cuff links packaged?
All of our cuff links are sent in a fine presentation box. Currently we feature a navy blue leatherette box which has our company logo on the lid and our website on the bottom. With all of our cufflinks we offer the opportunity to upgrade to an all chrome box for $15 and a lacquered wood box for $25. The upgraded boxes include engraving fees and you can have 2 lines and up to 25 characters per line, including spaces on both styles of upgrade boxes. All of our designer cufflinks will ship in the designer's box if no upgrade option is selected.
When personalizing Cuff links, will you reformat the order to place the last initial in the middle as is sometimes desired?
When engraving cuff links, we do not reformat the order. Please select first, middle and last initial in the order you would like them to appear on the cuff link face. This means if you are choosing Monogram Font, please place the last name initial as the center letter when choosing engraving.
Do you resize the middle initial to be larger?
Only in the Monogram Font selection, will the center initial be larger. If you would like it in another font, this can be done by adding that special request in the notes/message box upon checkout. There is no additional charge for this request. Please make sure to enter the initials in the order you would like them to appear.
Can you engrave names, dates, logo's or symbols?
Engraving names and dates costs an additional $4-$16 depending on the number of characters. Please enter name and date special requests in the message box at checkout. Logo's and symbols require a higher fee and more information can be found on our custom cufflinks page. Please contact a sales representative at 1-866-4MY-CUFF for more information and a custom engraving quote
Do you ship to APO (Army Post Office) - FPO (Fleet Post Office) addresses?
Absolutely! Simply put APO or FPO as your city and select 3-Day Express (or free ground for orders over $100) as your shipping service and your package will be sent via USPS Priority Mail.
Do you ship items internationally and will I, the purchaser, be responsible for duties paid to my country's customs office?
Yes. Any unpaid duties will be charged to your credit card along with a $50 processing fee. You must pay the duties and taxes required to receive your order, we cannot pay these for you. If you need further information, please feel free to contact us at 1-866-6MY-CUFF. Please note the duties, taxes and brokerage fees vary per country and are not able to be estimated by Cufflinks Depot.
Is CufflinksDepot.com a member of the Better Business Bureau?
Yes, CufflinksDepot.com is a proud member and supporter of the BBB, with an A+ rating.
Is it safe to use my credit card?
We offer our customers a superior level of security when shopping with us online via our Verisign platform, a system which handles millions of transactions every month, and is continuously monitored for performance. You can be sure that your data is kept secure as our system protects sensitive customer information using the highest levels of encryption and security protocols available today. We do not sell any of your information and we are PCI compliant.
Is CufflinksDepot.com hacker safe?
Absolutely! Our site is tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.
Why do you need my email address to place my order online?
We do not share your personal information with any other party. Your email is simply needed to contact you in the event we are unable to process your order or to confirm delivery information. If for whatever reason you do not have an email address, please call us to place your order at 1-866-4MY-CUFF and one of our representatives will be happy to assist you. Please note shipping confirmation emails will be sent to the email address entered for shipping. If you do not want the recipient to know about a shipment then please enter the same email address as billing.
If I provide my email address, will CufflinksDepot.com send me promotional email?
No, but we do have promotional emails you can sign up for to receive our special offers! Please find the blue "Receive Special Offers" button toward the top of the page, fill out the form and check your inbox regularly for special promo codes and sale announcements. We send 6 to 12 emails yearly and you always have the option to unsubscribe.
I emailed your company but haven't received a response?
We will answer all emailed questions within one day of receipt. If you have not received a response, please check your spam or junk mail folder of the email address you used to contact us. You may also call us at 1-866-4MY-CUFF and we will be happy to assist you.
Are all the items on your website in stock?
We keep all of our items in stock! There are a few exceptions but these will be marked on the product page as "Out of Stock" or if we know when the item will be arriving, the product page will say "Backordered" under the "Add to Basket" button with the date. If an item says backordered, please contact us for availability.
Do you take returns for refunds and/or exchanges?
Yes! We offer refunds within 14 days of purchase and exchanges within 21 days. Please note that we cannot offer refunds on personalized items. Please be sure to check your spelling and the order of initials for the various font templates before placing your order for personalized items.
For a full review of our return/exchange procedure, please visit our policy.
Can I ship orders to my work address?
Yes, as long as you correctly input your precise billing address (normally, this is address that is associated with your credit or debit card.
What if I put in the wrong billing address?
Generally an incorrect billing address will return an error and the order will not be processed. If the order was placed but rejected by our system, an incorrect billing address will cause a delay in the shipping of your items. If you are having any difficulty placing your order, please contact us at firstname.lastname@example.org or at 1-866-4MY-CUFF.
Does FedEx deliver on Saturdays?
Normally no, however, we do offer a Saturday Delivery Option for orders placed via telephone by 3pm EST on Friday. This service costs $45 and is not available everywhere. Please call us for availability to your city (domestic orders only).
I need an overnight AM delivery, is this possible?
Yes, for an additional $15 (over the standard overnight of $30) we are able to guarantee overnight delivery by 10:30AM service to most parts of the country. Please call for specific information to your city.
I just placed an order online, when will my item ship out? And when can I expect to receive my order?
In most cases if your order has been placed before 3pm EST and there are no issues with your billing or shipping information, your item will ship the same day you place it. This includes personalized items! Once your order has left our facility, delivery time varies based on the shipping method chosen.
I just placed an order, when will I get a tracking number for me to track my package?
After your order has been processed and your information verified, you will be emailed a tracking link. Please note when online shopping, some automated messages can end up being sent to your spam or junk mail folders. This is especially true with Gmail accounts. Tracking emails are sent automatically at the end of the business day.
Where can I track my package?
You can simply click the tracking link that is emailed to you. Alternatively, you can track your package right from USPS.com or at www.FedEx.com
Do you require a signature upon delivery? Can I waive this?
We do not normally require signatures upon delivery and leaving packages at your front door, back door, pool house is at the discretion of the FedEx driver. On orders over $500, it is likely a signature will be required. However, we are unable to waive your rights on your behalf, please contact FedEx at 1-800-GO-FEDEX and provide them with your tracking # and request.
Do I have to pay sales tax?
Sales tax is only applied to Florida residents. Unfortunately, if you live in Florida and are purchasing a gift for someone in another state, sales tax will still applied since your billing address will be in Florida.
I would like to pay by money order or check, is this possible?
Yes, however orders paid by check or money orders will not be shipped until the funds have been verified. Please send your check or money order for the correct amount (product cost, shipping cost and applicable sales tax of 6.5% for Florida residents) to:
6838 Valhalla Way
Windermere, Florida 34786
How much is shipping, and do you offer ground service on orders less than $100?
- FedEx Ground - $8
- 3-Day FedEx Express - $12
- 2-Day FedEx Express - $15
- Standard Overnight - $30
- USPS Ground - $4
- Domestic orders over $29 - Ground - FREE
We offer both USPS and FedEx shipping options, both domestically and internationally.
Please note these shipping costs are for 1 - 4 sets of cufflinks. Larger items or quantities will have higher shipping costs which will appear at checkout.