Frequently Asked Questions
Are Cuff links sold in pairs or do I need to order 2?
All our cuff links are sold in pairs.
How are Cuff links packaged?
All our cuff links are sent in a fine presentation box.
When personalizing Cuff links, will you reformat the order to place the last initial in the middle as is sometimes desired?
When engraving cuff links, we do not reformat the order. Please select first, middle and last initial in the order you would like them to appear on the cuff link face.
Do you resize the middle initial to be larger?
Only in the Monogram Font selection, will the center initial be larger. If you would like it in another font, this can be done by adding that special request in the notes/message box upon checkout. There is no additional charge for this request.
Can you engrave names, dates, logo’s or symbols?
Engraving names and dates costs an additional $4-$16 depending on the number of characters. Please enter name and date special requests in the message box at checkout. Logo’s and symbols require a higher fee and more information can be found on our custom cufflinks page. Please contact a sales representative at 1-866-4MY-CUFF for more information for you custom engraving quote
Do you ship to APO (Army Post Office) - FPO (Fleet Post Office) addresses?
Yes absolutely. Simply put APO or FPO as your city and select 3-Day Express (or free ground for orders over $100) as your shipping service and your package will be sent via USPS Priority Mail.
Do you ship items internationally and will I as the purchaser be responsible for duties paid to my country’s customs office?
Yes. Any unpaid duties will be charged to your credit card along with a $50 processing fee.
Is CufflinksDepot.com a member of the Better Business Bureau?
Yes, CufflinksDepot.com is a proud member and supporter of the BBB.
Is it safe to use my credit card?
We offer our customers a superior level of security when shopping with us online via our Authorize.Net platform, a system which handles millions of transactions every month, and is continuously monitored for performance. You can be sure that your data is kept secure as our system protects sensitive customer information using the highest levels of encryption and security protocols available today.
Is CufflinksDepot.com hacker safe?
Absolutely! Our site is tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web sitersquo;s security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.
Why do you need my email address to place my order online?
We do not share your personal information with any other party. Your email is simply needed to contact you in the event we are unable to process your order or to confirm delivery information.
If I provide my email address, will CufflinksDepot.com send me promotional email?
Are all the items on your website in stock?
Yes, however if for any reason an item is not available it will be placed on priority backorder and your item shipped when it is received at our facility.
Do you take returns for refunds and/or exchanges.
Yes, for a full review of our return/exchange procedure, please visit our policy.
Can I ship orders to my work address?
Yes, as long as you correctly input your precise billing address (normally, this is address to which your credit card is sent).
What if I put in the wrong billing address?
An incorrect billing address will cause a delay in the shipping of your items.
Does FedEx deliver on Saturdays?
Normally no, however, we do offer a Saturday Delivery Option for orders placed via telephone by 3pm EST on Friday. This service costs $45 and is not available everywhere. Please call us for availability to your city (domestic orders only).
I need an overnight AM delivery, is this possible?
Yes, for an additional $12 (over standard overnight) we are able to guarantee overnight AM service to most parts of the country. Please call for specific information to your city.
I just placed an order online, when will my item ship out? And when can I expect to receive my order?
If you have correctly input your billing address on a card in good standing and shipping to a verifiable shipping address, and your order placed by 3pm EST, your item will ship on the same day the order is placed.
I just placed an order, when will I get a tracking number for me to track my package?
After your order has been processed and your information verified, you will be emailed a tracking link.
Where can I track my package?
Do you require a signature upon delivery? Can I waive this?
We do not normally require signatures upon delivery and leaving packages at your front door, back door, pool house is at the discretion of the FedEx driver. On orders over $500, it is likely a signature will be required. However, we are unable to waive your rights on your behalf, please contact FedEx at 1-800-GO-FEDEX and provide them with your tracking # and request.
Do I have to pay sales tax?
Sales tax is only applied to Florida residents.
I would like to pay by money order or check, is this possible?
Yes, however orders paid by check or money orders will not be shipped until the funds have been verified. Please send your check or money order for the correct amount (product cost, shipping cost and applicable sales tax of 6.5% for Florida residents) to:
- Cufflinks Depot
- 2028 Westover Reserve Blvd
- Windermere, Florida 34786
How much is shipping, and do you offer ground service on orders less than $100?
- 3-Day FedEx Express - $8
- 2-Day FedEx Express - $10
- Standard Overnight - $21.50
- Domestic orders over $100 - Ground - FREE
We do not currently offer a paid Ground service, it is available only as an option on orders over $100