At Cufflinks Depot we offer our customers the ability to return items in original condition and packaging within 14 days for a full refund with valid packing list. All of our orders are shipped with this important document and contain detailed information about your order. After 14 days it is still possible to return merchandise for an exchange or store credit. Sales past 21 days are considered final and are not exchangeable.
Refunds will be issued back to the original form of payment only, and may take up to 14 days to process. Shipping expenses back to Cufflinks Depot are not refundable and for your security, we suggest using a reputable, trackable, and insurable shipping method (UPS, FedEx, DHL), as credits/refunds/exchanges are only possible when the items are received in their original condition by Cufflinks Depot. Cufflinks Depot is not able to provide refunds/exchanges for items lost during shipping back to our location.
We advise that all items be secured carefully and individually during transport back, so that
they are not damaged during transit. Items not secured properly can
be damaged, making them ineligible for return or exchange. If there are straps on the box that the items came in, please make sure the cufflinks are securely strapped back into all of the elastic straps.
Each item shipped from Cufflinks Depot, has been inspected to make sure that they are secured, usually
within elastic bands attached to the box. There is no exception to our policy on this safe shipping procedure for your protection
*As an exception to our refund policy, we are unable to entertain returns for 'personalized', 'custom' and 'personalizable' merchandise,
unless there are clear errors made in personalization. This includes any custom or engraved items. However, if the error
has been made by Cufflinks Depot or our engraver, we will revert to our standard return policy. Due to the sensitive
nature of unengraved surfaces, we are not able to take returns back on personalized items that have not been engraved.
*Engravable items, custom items, international orders, special requests, large orders and wholesale orders cannot be returned or refunded.
Returned items originally shipped using a free shipping method or promotion will be subject to shipping charges.
If orders are returned, and the free gift kept, you will be charged $35 for the gift. Engraving fees (if applicable) are non-refundable.
Items damaged in transport must be reported to Cufflinks Depot within 24 hours of receipt via telephone or email
- please include your order or reference number.
Shipping charges are not refundable.
- Return Address:
- Cufflinks Depot
- 6838 Valhalla Way
- Windermere, Florida 34786