Frequently Asked Questions
Are cufflinks sold in pairs or do I need to order 2 in order to get one pair?
All of our cuff links are sold in pairs, regardless of how the image appears. Our stud sets are sold in sets of 6; two cuff links and four studs. If you require additional studs, please inquire with customer service and we can provide availability and cost. Our cases, tie clips, lapel pins and other accessories are sold individually unless otherwise noted.
How are these accessories packaged?
All of our cuff links are sent in a fine, branded presentation box. With all of our cufflinks and most of our other accessories, we offer the opportunity to upgrade to a chrome box for $15 and a lacquered wood box for $25. The upgraded boxes include engraving at no additional charge. Include 1-2 lines with up to 25 characters per line, including spaces, on both styles of upgrade boxes. All of our designer cufflinks will ship in the designer's box (if applicable) if no upgrade option is selected.
When personalizing cuff links, will you reformat the order to place the last initial in the middle?
When engraving cuff links, we do not reformat the order. Please type your initials in the order you would like them to appear on the cuff link face. This means if you are choosing monogram style, the last name initial goes in the center when choosing engraving, then it will be larger. To have all initials the same size, select 'text' style.
Do you resize the middle initial to be larger?
Yes, if 'monogram' style is selected, the center initial will be larger. Please make sure to enter the initials in the order you would like them to appear.
Can you engrave names, dates, logos or symbols?
Yes! You can select the 'logo' option on the product page to have your logo engraved. Any special symbol requests can be placed in the 'order instructions' field during checkout.
Do you ship to military addresses?
Absolutely! Simply select that option at checkout, then available shipping options will be displayed on the next page.
Do you ship items internationally and will I, the purchaser, be responsible for duties and other fees?
Yes. Any unpaid duties will be charged to your credit card, along with a $50 processing fee. You must pay the duties and taxes required to receive your order, we cannot pay these for you. If you need further information, please feel free to contact us at 1-866-6MY-CUFF. Please note the duties, taxes and brokerage fees vary per country and are not able to be estimated by Cufflinks Depot.
Is CufflinksDepot.com a member of the Better Business Bureau?
Yes, CufflinksDepot.com is a proud member and supporter of the BBB, with an A+ rating.
Is it safe to use my credit card?
Yes, we offer our customers a superior level of security when shopping with us online via our Verisign platform, a system which handles millions of transactions every month, and is continuously monitored for performance. You can be sure that your data is kept secure as our system protects sensitive customer information using the highest levels of encryption and security protocols available today. We do not sell any of your information and are PCI compliant.
Is CufflinksDepot.com hacker safe?
Absolutely! Our site is tested and certifieddaily to pass the FBI/SANS Internet Security Test. We use https and secure connections to ensure your personal information remains secure.
Why do you need my email address to place my order online?
We do not share your personal information with any other party. Your email is simply needed to contact you about your order, send your confirmation and tracking details. If you do not have an email address, please call us to place your order at 1-866-4MY-CUFF and one of our representatives will be happy to assist you. Please note, your shipping confirmation emails will be sent to the email address entered for shipping. If you do not want the recipient to know about a shipment, please enter the same email address as billing.
If I provide my email address, will CufflinksDepot.com send me promotional email?
Not unless you opt in! If you do choose to receive our promotional emails, sign up for special offers and savings!
I emailed your company but have not yet received a response.
We will answer all emailed questions within one business day of receipt. If you have not received a response, please check your spam or junk mail folder of the email address you used to contact us. You may also call us at 1-866-4MY-CUFF and we will be happy to assist you.
Do you take returns for refunds and/or exchanges?
Yes! We offer refunds within 14 days of purchase and exchanges within 21 days. Please note that we cannot offer refunds on personalized items. Please be sure to check your spelling and the order of initials for the various font templates before placing your order for personalized items.
For a full review of our return/exchange procedure, please visit our policy.
Can I ship orders to my work address?
Yes, as long as you correctly input your precise billing address (the address that is associated with your credit or debit card.
What if I put in the wrong billing address?
Generally, an incorrect billing address will return an error and the order will not be processed. If the order was placed but rejected by our system, an incorrect billing address will cause a delay in the shipping of your items. If you are having any difficulty placing your order, please contact us at email@example.com or at 1-866-4MY-CUFF.
Does FedEx deliver on Saturdays?
Yes indeed, simply select the 'Saturday delivery' shipping option at checkout (where available).
I need an overnight delivery for tomorrow morning, is this possible?
Yes, we use FedEx Priority Overnight to offer that service (where available). Please place your order by 3:00pm EST to ensure delivery by the next business day.
I just placed an order online, when will my item ship out? Then, when can I expect to receive my order?
In most cases, if your order has been placed before 3pm EST, your item will ship the same day you place it. This includes many of our personalized items! Once your order has left our facility, delivery time varies based on the shipping method chosen. Please let us know if you have a deadline and we will be happy to help you meet it.
I just placed an order, when will I get a tracking number?
After your order has been processed, you will be emailed a tracking link. Please note when online shopping, some automated messages can end up being sent to your spam or junk mail folders. Tracking emails are sent automatically at the end of the business day.
Where can I track my package?
You can simply click the tracking link that is emailed to you. Alternatively, you can track your package right from USPS.com or at www.FedEx.com
Do you require a signature upon delivery? Can I waive this?
We do not normally require signatures upon delivery and leaving packages at your front door, back door, or pool house is at the discretion of the FedEx driver. On high value or risk, it is likely a signature will be required. However, we are unable to waive your rights on your behalf, please contact FedEx at 1-800-GO-FEDEX and provide them with your tracking # and request.
Do I have to pay sales tax?
Sales tax is only applied to Florida and California residents (based on your billing address).
I would like to pay by money order or check, is this possible?
Yes, orders paid by check or money orders will not be shipped until the funds have been verified. Please send your check or money order for the correct amount (product cost, shipping cost and applicable sales tax) to:
6838 Valhalla Way
Windermere, Florida 34786